Terms and Conditions

Terms and Conditions

By booking a session, package, or service with Feather and Flame, you agree to the following Terms & Conditions. These are in place to ensure clarity, respect and a positive experience for all clients.

Services Offered

Feather and Flame provides holistic support through: Tarot readings and Reiki (distance energy healing)

These services are provided online or in person.

Eligibility

  • You must be 18 years or older to use our services unless accompanied by a legal guardian.
  • You agree to book services for personal, non-commercial use unless otherwise arranged.
  • We reserve the right to decline service where appropriate, including where the service is not a suitable fit for your needs.

Disclaimer

  • Our services are not a substitute for medical, legal, financial, or psychological advice or treatment.
  • Reiki and Tarot are complementary and spiritual tools for reflection, empowerment and personal growth.
  • By participating, you take full responsibility for your decisions and wellbeing.

Bookings & Payment

  • All sessions must be booked in advance.
  • Full payment is required at the time of booking confirmation, unless otherwise agreed.
  • Prices are subject to change but confirmed bookings will not be affected by future price adjustments.

Cancellations & Refunds

  • Cancellations made more than 24 hours in advance are eligible for a full refund.
  • Cancellations made within 24 hours will receive a 75% refund.
  • No-shows or missed appointments are non-refundable.
  • Refunds are not available for completed sessions.
  • For multi-session packages, unused sessions may be refunded within 14 days of purchase, unless the package has begun.

(See our full Refund Policy and Cancellations Policy for more details.)

Confidentiality

All sessions are confidential. Your information will never be shared without your consent, unless required by law (e.g. risk of harm to self or others). Records are stored securely in line with our Privacy Policy.

Client Responsibility

  • You agree to attend your session on time.
  • If you are attending an online session you are responsible for ensuring it is in a private and distraction-free setting.
  • You agree to engage respectfully and honestly in the process.
  • You accept full responsibility for any decisions or actions taken following your session.

Intellectual Property

All written materials, content and imagery shared by Feather and Flame remain the intellectual property of the business and may not be copied, shared or redistributed without written permission.

Technology & Access

  • Online sessions are delivered via secure video platforms (e.g. Discord or Zoom). You are responsible for ensuring you have a reliable internet connection.
  • If technical issues prevent a session from going ahead, we will reschedule at no cost to you.

Right to Refuse Service

We reserve the right to refuse or terminate services at our discretion, especially if behaviour is abusive, discriminatory or in violation of these terms.

Thank You

By booking with Feather and Flame, you acknowledge and agree to these terms. We are committed to holding a safe, empowering and compassionate space for your growth and healing.

Cancellation Policy

We understand that life can be unpredictable and we aim to hold space for flexibility while honouring the time and energy that goes into preparing each session.

Cancellations & Rescheduling

  • You may cancel or reschedule your session up to 24 hours in advance with no charge.
  • Cancellations made less than 24 hours before your appointment will be charged at 25% of the session fee.
  • No-shows or missed appointments without notice will be charged in full.

Late Arrivals

  • If you arrive late to your session, we will do our best to honour your full appointment time, but this may not always be possible due to scheduling.
  • If it is not possible to honour the full appointment time where sessions start late due to client delay they will still be charged at the full rate.

Rebooking & Emergencies

  • We understand that unexpected events happen. If you experience a genuine emergency, please get in touch, we will do our best to accommodate you compassionately.
  • You are always welcome to rebook at a time that works better for you.

Refunds

  • Unless specified in writing by your Feather and Flame practitioner at the time of booking refunds are not offered for completed sessions.
  • Sessions cancelled in line with the 24-hour policy may be refunded or credited toward a future booking.

Time Zone Awareness

  • Please ensure your appointment time is correctly adjusted to your local time zone if you are booking from outside the UK.

Thank you for respecting the energy, time and care that goes into each session.

Your journey matters and we’re here to support it with integrity and presence.

Refund Policy

We pour care and intention into every service we offer. As a small, independent practice, we appreciate your understanding of the policies that help us continue offering heart-led support.

Refund Eligibility

  • Completed sessions are non-refundable unless specified in writing by your Feather and Flame practitioner at the time of booking. This includes both Tarot readingsand Reiki sessions as time, energy and preparation are invested in every service.
  • Refunds will be offered in full if you cancel more than 24 hours in advance of your session.
  • Partial refunds (75%) may be available for cancellations made with less than 24 hours’ notice.
  • No refunds are issued for missed appointments or no-shows.
  • If we feel the service you have booked is not suitable for your needs we reserve the right to refuse service, in this instance you will receive a full refund.

Credit Toward Future Sessions

In some cases, especially with compassionate circumstances, your cancelled session fee may be applied as credit toward a future booking. Please reach out to discuss.

Gift Vouchers

Gift vouchers are non-refundable but may be transferred to another person with written notice.

Questions or Concerns

If you feel dissatisfied or unsure about a service, please contact us within 48 hours of your session. We are committed to open, respectful dialogue and will always seek to resolve concerns in alignment with our values.

Thank you for choosing Feather and Flame.

We are honoured to walk beside you in your healing and transformation

Privacy Policy

Feather and Flames Privacy Policy

Privacy Policy

Thank you for visiting Feather and Flame (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This privacy policy explains how we collect, use and protect your personal information when you visit our website or use our Tarot or Reiki services.

1. Who We Are

Feather and Flame is a small, independent Hollistic Wellbeing business based in the United Kingdom. You can contact us at:

Email: enquiries@featherandflame.org

2. What Personal Data We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number.
  • Booking information: appointment details and session notes (if applicable).
  • Payment information: we do not store card details; payments are processed securely through your payment provider e.g. PayPal.
  • Website usage data: IP address, browser type, pages visited, via cookies or analytics tools.

3. How We Collect Your Data

We collect personal data when:

  • You contact us via our website, email, or phone.
  • You book a Reiki session.
  • You fill out a client intake or consent form.
  • You browse our website (through cookies or analytics tools).

4. Why We Use Your Data

We use your data to:

  • Schedule and manage Reiki sessions.
  • Communicate with you about appointments or services.
  • Maintain accurate client records.
  • Improve our website and services.
  • Comply with legal or regulatory obligations.

5. Sharing Your Data

We do not sell or share your data with third parties, except:

  • Where required by law.
  • With trusted third parties who help us operate our business (e.g. website hosting), under strict confidentiality agreements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where applicable).
  • Object to or restrict certain types of processing.
  • Withdraw consent at any time (if processing is based on consent).

To exercise your rights, please contact us at enquiries@featherandflame.org

7. How We Store Your Data

We store your personal data securely and only for as long as necessary for the purposes described above or to comply with legal obligations (e.g., tax or health records retention).

8. Cookies

Our website may use cookies to enhance your experience. You can control or disable cookies through your browser settings. 

9. Changes to This Policy

We may update this privacy policy occasionally. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this policy or your personal data, please contact:

Email: enquiries@featherandflame.org

Last Updated: 18/10/2025

WordPress Specific Privacy Policy

Who we are

Our website address is: https://feather-and-flame.co.uk

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Third Party Plugins

Really Simple Security and Really Simple Security add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.

We collect information about visitors who comment on sites that use our Akismet Anti-spam service. The information we collect depends on how the user sets up Akismet for the site, but typically includes the commenter’s IP address, user agent, referrer, and site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Accessibility Statement

Accessibility Statement
We at Feather and Flame are working to make sure our site www.featherandflame.org is accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating and through assistive technologies.

Accessibility adjustments on this site

This site’s contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:

  • Set the language of the site 
  • Used Alt Text where applicable
  • Set the content order of the site’s pages
  • Defined clear heading structures on all of the site’s pages
  • Reduced the use of motion on the site

Requests, issues and suggestions: If you find an accessibility issue on the site or if you require further assistance, you are welcome to contact us through the organisation’s accessibility coordinator at enquiries@feather-and-flame.co.uk

This statement was last updated on 15/11/25.