Feather and Flames Privacy Policy

Privacy Policy

Thank you for visiting Feather and Flame (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This privacy policy explains how we collect, use and protect your personal information when you visit our website or use our Tarot or Reiki services.

1. Who We Are

Feather and Flame is a small, independent Hollistic Wellbeing business based in the United Kingdom. You can contact us at:

Email: enquiries@featherandflame.org

2. What Personal Data We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number.
  • Booking information: appointment details and session notes (if applicable).
  • Payment information: we do not store card details; payments are processed securely through your payment provider e.g. PayPal.
  • Website usage data: IP address, browser type, pages visited, via cookies or analytics tools.

3. How We Collect Your Data

We collect personal data when:

  • You contact us via our website, email, or phone.
  • You book a Reiki session.
  • You fill out a client intake or consent form.
  • You browse our website (through cookies or analytics tools).

4. Why We Use Your Data

We use your data to:

  • Schedule and manage Reiki sessions.
  • Communicate with you about appointments or services.
  • Maintain accurate client records.
  • Improve our website and services.
  • Comply with legal or regulatory obligations.

5. Sharing Your Data

We do not sell or share your data with third parties, except:

  • Where required by law.
  • With trusted third parties who help us operate our business (e.g. website hosting), under strict confidentiality agreements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where applicable).
  • Object to or restrict certain types of processing.
  • Withdraw consent at any time (if processing is based on consent).

To exercise your rights, please contact us at enquiries@featherandflame.org

7. How We Store Your Data

We store your personal data securely and only for as long as necessary for the purposes described above or to comply with legal obligations (e.g., tax or health records retention).

8. Cookies

Our website may use cookies to enhance your experience. You can control or disable cookies through your browser settings. 

9. Changes to This Policy

We may update this privacy policy occasionally. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this policy or your personal data, please contact:

Email: enquiries@featherandflame.org

Last Updated: 18/10/2025

WordPress Specific Privacy Policy

Who we are

Our website address is: https://feather-and-flame.co.uk

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Third Party Plugins

Really Simple Security and Really Simple Security add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.

We collect information about visitors who comment on sites that use our Akismet Anti-spam service. The information we collect depends on how the user sets up Akismet for the site, but typically includes the commenter’s IP address, user agent, referrer, and site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).